Beyond Mobile: Effective Conversational Apps for Students

May 21, 2018 2:00 PM – 3:30 PM

Michael Szul, University of Virginia, School of Medicine

Everybody wants artificial intelligence in their day-to-day processes, and building chatbots is one avenue where industry leading companies are finding success--launching bots on such platforms as Slack, Skype, and Facebook Messenger. The problem? It's easy to build a bot. It's hard to build a useful one, and with medical education, a student's time is precious enough that it cannot be wasted by inefficient applications. This talk will discuss how the University of Virginia, School of Medicine is designing chatbots to parse student intent from conversations in order to create an intuitive flow within its new VMed program to act as a digital assistant and student support mechanism, putting important information and actions literally at their fingertips, whether they need to schedule an appointment with their college dean, get a text when the next exam is available, or have course materials automatically downloaded the next time they log into their LMS.